FAQS

Product Aftercare

• Can you assist me with my product?

  If you need further assistance or if you have any questions about your product, you may:
  
  • Visit the authorised retailer where the item was purchased, or any Stone Island store.
  
  • For online purchases or purchases from other stores, you can contact our Client Service by filling in the following Aftercare Form.
  
  Please remember to gather all possible details in order to be properly assisted.
  
  We kindly inform you that not all repairs are possible, however we will do our best to offer assistance.
  
  In this section you can find some tips for item care and maintenance.

• General care

  Care instructions can be found on:
  
  • Care labels available inside your Stone Island garment
  
  • Composition and care information available in the item page on stoneisland.com
  
  For proper care, instructions on the garment's internal label should be strictly followed.
  
  If the garment includes a badge (rectangular label with Stone Island logo embroidery attached via two buttons), remove it before washing as it could transfer colour, damaging the garment. The same recommendation applies to other detachable accessories.
  
  Avoid contact with oil or alcohol-based substances such as perfumes, cosmetics, hand sanitizers, which might impact the fabric and cause unremovable stains.
  
  In case of large stains, we recommend cleaning the item promptly to avoid the stain penetrating inside the garment materials.
  Before cleaning we recommend covering accessories (e.g. zip pull tabs) to avoid possible damage to item fabric or to accessories during the cleaning process.
  
  Contact with heavily textured surfaces might damage fabric, cause pulled threads and scratches on areas of greatest use and on edges. We recommend avoiding such surfaces to preserve item integrity.
  
  Store your item in a cool dry place and avoid prolonged exposure to direct light, heat or moisture sources.
  Over-packing and folds can permanently ruin embroideries, artwork, leather inserts and other delicate parts. We advise careful storage.
  It is also suggested to take the item out from storage and let the item breathe from time to time.

• Outerwear Care and Maintenance

  Please always refer to care labels available inside your Stone Island garment for specific cleaning instructions.
  
  When cleaning your item at home, we recommend paying particular attention to:
  
  • Wash separately or with other items of the same colour tone
  
  • Avoid soaking
  
  • Line dry in the shade
  
  • In case of down jackets, during the drying process firmly and gently shake the garment, in different directions and in different points, so that the down is redistributed evenly.
  
  
  Items in leather can be entrusted to a specialist.
  
  For storage, we recommend hanging up the item and not compressing it.

• Ready-to-wear and Soft Accessories Care

  Please always refer to care labels available inside your Stone Island garment for specific cleaning instructions.
  
  If allowed by the instructions, items may be cleaned at home. When cleaning your item at home, we recommend paying particular attention to:
  
  • If washing machine cleaning is permitted, wash separately or with other items of the same colour tone
  
  • Avoid soaking
  
  • Use laundry bags, especially for soft tricot garments
  
  • Wash inside out
  
  • Iron on reverse or with a cloth between
  
  • In case of soft textiles, brush the item at the end of the cleaning process - use a dedicated adhesive brush
  
  Items in leather can be entrusted to a specialist.
  
  In case of knitwear garments (e.g. wool, cashmere, etc…) we suggest avoiding many days of consecutive wear. This will allow the knitted fibres adequate rest time, for the benefit of the item's aesthetic integrity.
  
  For storage, we recommend not hanging the item up and not compressing the item. This might stretch the fabric fibres and alter the garment's original shape.
  
  To prevent snags and pulled threads, we recommend taking extra care when wearing jewellery and/or other accessories.

• Shoes Care

  Never wash shoes in the washing machine or by soaking in water. This will damage shoe materials, might cause colour migration and might cause the sole to detach from shoe.
  
  To clean shoe soles, gently wipe with a white, soft, lint-free, slightly damp cloth in water with neutral soap.
  
  To clean the shoe upper:
  
  • In case of nylon and textile materials, use of a bio-sponge to remove stains and dust which might penetrate the fabric
  
  • In case of nabuk, crust, and suede, use brushes with natural or soft plastic bristles
  
  • In case of pvc, leather, and patent leather, use a microfibre cloth
  
  Before storing, make sure the item is completely dry. We recommend letting the item air in a cool dry place for few days before storing.

• Bags and Backpacks Care

  Please always refer to care labels available inside your Stone Island item for specific cleaning instructions.
  
  If allowed by the instructions, items may be cleaned at home. When cleaning your item at home, we recommend paying particular attention to:
  
  • If washing machine cleaning is permitted, we recommend selecting a delicate wash cycle
  
  • Before cleaning, we recommend covering accessories (e.g. zip pull tabs, buckles, etc...) to avoid possible damage to item fabric or to accessories during the cleaning process.