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Our Client Service Advisors are available to answer your questions, help you find items that suit you, assist you in placing orders, and more.

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Monday - Friday at 10:00 AM-07:00 PM EUROPE/LUXEMBOURG

Please fill in this form to send us a message. Our Customer Care Advisors will be happy to assist you with your query.

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If you need advice or assistance, simply contact our Client Service to get started.

When checking out, you can choose to receive a direct payment link via email, allowing you to pay safely with one click.
As soon as you confirm your purchase online, we start preparing the order to ensure timely delivery.

Standard items can only be cancelled before the parcel is ready to be shipped.

Should you wish to cancel any item in your order, contact our Client Service and we will be happy to check if the cancellation is still possible.

In case the order cancellation is no longer feasible, you can return or exchange standard items.

Should you need further information, please consult our Return Policy and T&C of Sale.
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the Client Services area.

Registered clients will also find all available updates in their My Stone Island account. We will update you in real-time through the Order Confirmation email, and the Order Update email.