AFTERCARE

Our experts provide guidance on how to care for your items and assistance with repair requests when necessary.

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    AFTERCARE REQUESTS

    CREATE A REQUEST

    Start here if you would like aftercare advice or if your item needs repairs.

    AFTERCARE FORM

    HOW IT WORKS

    step 01

    COMPLETE FORM

    Fill in our aftercare form with all of the requested details so that we can understand how to best assist you.

    step 02

    SUBMIT REQUEST

    Your request will be reviewed by our experts and you will receive updates through your indicated contact method.

    step 03

    EVALUATION AND FEEDBACK

    Our team of experts will answer your questions, provide advice, or book your item in for repair and restoration.

    VISIT US

    Find your nearest Stone Island store to discover the latest collections.

    related FAQs

    • If you need further assistance or if you have any questions about your product, you may:

      • Visit the authorised retailer where the item was purchased, or any Stone Island store.

      • For online purchases or purchases from other stores, you can contact our Client Service by filling in the following Aftercare Form.

      Please remember to gather all possible details in order to be properly assisted.

      We kindly inform you that not all repairs are possible, however we will do our best to offer assistance.

      In this section you can find some tips for item care and maintenance.
    • Care instructions can be found on:

      • Care labels available inside your Stone Island garment

      • Composition and care information available in the item page on stoneisland.com

      For proper care, instructions on the garment's internal label should be strictly followed.

      If the garment includes a badge (rectangular label with Stone Island logo embroidery attached via two buttons), remove it before washing as it could transfer colour, damaging the garment. The same recommendation applies to other detachable accessories.

      Avoid contact with oil or alcohol-based substances such as perfumes, cosmetics, hand sanitizers, which might impact the fabric and cause unremovable stains.

      In case of large stains, we recommend cleaning the item promptly to avoid the stain penetrating inside the garment materials.
      Before cleaning we recommend covering accessories (e.g. zip pull tabs) to avoid possible damage to item fabric or to accessories during the cleaning process.

      Contact with heavily textured surfaces might damage fabric, cause pulled threads and scratches on areas of greatest use and on edges. We recommend avoiding such surfaces to preserve item integrity.

      Store your item in a cool dry place and avoid prolonged exposure to direct light, heat or moisture sources.
      Over-packing and folds can permanently ruin embroideries, artwork, leather inserts and other delicate parts. We advise careful storage.
      It is also suggested to take the item out from storage and let the item breathe from time to time.
    • Please always refer to care labels available inside your Stone Island garment for specific cleaning instructions.

      When cleaning your item at home, we recommend paying particular attention to:

      • Wash separately or with other items of the same colour tone

      • Avoid soaking

      • Line dry in the shade

      • In case of down jackets, during the drying process firmly and gently shake the garment, in different directions and in different points, so that the down is redistributed evenly.


      Items in leather can be entrusted to a specialist.

      For storage, we recommend hanging up the item and not compressing it.
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